Basic questions

Q.What is BETRNK?

A.

BETRNK is an online casino site operated by our company.

Q. What is sportsbook?

A.

A sportsbook is a gamble that you predict the winning or losing of each sport and recieve prize money.

Q.What kind of sports is there in the sportsbook?

A.

You can bet on more than 15 different sports such as soccer, baseball, basketball

Q.What is online casino?

A.

Online Casino is a casino game that you can play from your smartphone or PC.

Q.What types of online casinos are there?

A.

BETRNK offers sports books, LIVE baccarat, LIVE roulette, LIVE blackjack, slots and virtual bets.

Q.Is online casino illegal?

A.

Since Betrnk operates with a gaming license from Curacao, it is not illegal. Please refer to the “Terms and Conditions” for details.

Q.What games are recommended at BETRNK?

A.

Sports books are a very popular content at Betrnk. because there are many kinds of bets and you can enjoy watching sports while betting.

Account

Q.How can I register for an account?

A.

Please register your account from the Sign Up on the top right of BETRNK HP

Q. Is it possible to create multiple accounts?

A.

We are sorry for the inconvenience, but you will only be allowed to open one account per person.

Q. I forgot my password. How can I reset it?

A.

If you forget your password, you will need to reset it. Click" Forgot your password? "on the login screen and enter your registered email address. New password setting link will be sent to your registered email address. Please reset your password from there.

Q.The password setting link did not reach my email.

A.

Please set up so that you can receive emails from" @ betrnk.com because it may be sorted into the spam folder.

Q. I forgot my username. How can I reset it?

A.

Please contact the customer servise. They will inform you reguarding the resetting.

Q.How can I update my password and user information?

A.

User information can be updated from your account after logging in to BETRNK.

Q. Can I change my nickname?

A.

You can update your nickname from your account after logging in to BETRNK

Q.How can I recieve campaign letters to my email or SMS?

A.

Please turn on the domain reception settin for「@betrnk.com」it will be delivered anytime.

Q. Can I change the currency that im currently using?

A.

Sorry, you can only use one currency per account. Please be patient as we will be able to handle any currency in the future.

Q. Is personal information managed securely at BETRNK?

A.

Yes, we will manage it safely. For details, please refer to this "Privacy Policy".

Q.What information do I need for registeration/span>

A.

The only thing you will need to register is a username, password, cellphone number, and a e-mail address.

Q.Do I need to submit documents for account registration?

A.

There are no documents to submit for account registration.

Payment related

Q.What are the ways of depositing money?

A.

There are several ways you will be able to deposit, credit card, debit card, crypto currency, bank transfer, online wallet and etc.

Q. Is there a specific time I can deposit and withdrawal?

A.

For deposit, you will be able to do it anytime. For withdrawal, you will only be able to do it at GMT + 8 (Japan time) from 9:00 am to 5:00 pm

Q.Is there a deposit fee?

A.

Foreign exchange fees are included in the amount charged. Please check before payment. There is no charge from BETRNK.

Q. Is there a limit of deposits and withdrawals?

A.

The limit on deposits and withdrawals depends on the payment method. Please check with the payment method you use.

Q. How can I cancel the withdrawal?

A.

To cancel a withdrawal, click on the "Cancel" button next to the pending withdrawal statement on the withdrawal page

Q.There is a fee for withdrawals?

A.

Some payment methods may require a fee. For details, please check the following.

Q.Can you withdraw from an account other than your own name?

A.

Can not. Even if its your family member or friend, you cannot withdraw money from an account other than your own name.

Q.I failed to deposit. why?

A.

Please check the account status for each payment. If the problem persists, please contact our customer service.

Q.How long does it take to withdraw?

A.

If there is no confirmation of additional documents, the payment team will usually arrange within 24 hours after the withdrawal request. But It may take up to 5 business days after arranging the withdrawal, depending on the receiving method you have selected until it arrives to you

Technical problems

Q.The game is slow, what should I do?

A.

In this case, it is recommended that you update your browser and clear your cookie and cache history. If this does not work, please try using a different browser.

Q.What happens if I lose my internet connection during the game?

A.

In the case of an internet connection error, if the game round is successful and won, the winnings will be reflected in the account. If the game round stops, an error message will appear.

Q. Which browser should I use?

A.

We strongly recommend using Google Chrome. And we always recommend for you to update your browser.

Q.What is cookie and cache?

A.

A cookie is a history information file stored in a web browser. Cache memory is a file that speeds up page loading. These will occupy a lot of space and reduce the speed of the site.

Q. How do I clear my browser's cookie and cache history?

A.

Search from your browser's search bar and search for cookies and cache deletions. In the case of chrome, please attach a URL that contains the deletion method in the contact information.

Q.What are the conditions for BETRNK bonus?

A.

There are no bonuses available right now

Moblie

Q.Will I be able to play from my smartphone?

A.

Yes, you can enjoy it as a web version from your smartphone.

Q.Do I have to create separate accounts for smartphones and PCs?

A.

No, you can play with the same account.

Q.Do bonuses apply for smartphones?

A.

The same service is provided on smartphones as well as the PC versions

Support

Q.When is the customer service open?

A.

BETRNK customer support is open 24 hours, 7 days a week so please feel free to contact us anytime.

Q.What language do you support?

A.

At the moment, BETRNK supports Japanese, English, Spanish, Korean, and Chinese for the customer support, we only have Japanese and English.

Other

Q.Is there anyone who is really winning?

A.

Certificates are not issued due to personal information, but some players have earned a large winnings.

Q.Are the games fair?

A.

Casino games are always under supervision through a third-party review of the license.

Q.What is the difference between land casino?

A.

Land Casino you actually need to go to the casino to play. Online casinos are available “anytime” and “anywhere”.

Q.Can I play online casinos for free?

A.

Basically, every game is needed to pay to play, but some slot games called “FUN play”is where you will be able to play for free.